Food Safety & Perishable Quality: Because our traditional sweets and namkeens are freshly made perishable food items prepared without chemical preservatives, special food safety return guidelines apply as outlined below.
1. Order Cancellation by Customer
- Before Dispatch: You may cancel an order free of charge within 2 hours of placing it, or until the order status changes to Packed. To cancel, please immediately message our support team on WhatsApp at +91 99993 19515 with your Order ID.
- After Dispatch: Once an order is Out for Delivery or handed over to our courier partner, it cannot be cancelled as fresh food cannot be recalled or resold under food hygiene regulations.
2. Eligibility for Refunds or Free Replacements
We take tremendous pride in our packaging and hygiene. We will gladly arrange an immediate free replacement or full refund under the following conditions:
- Damaged Package in Transit: If the packaging was visibly tampered with or damaged during delivery.
- Wrong Item Received: If the items delivered do not match the order invoice.
- Quality Issue: If an item is spoiled or spoiled upon arrival.
3. How to Report an Issue
To claim a replacement or refund, please notify us within 24 hours of delivery:
- Send photos of the outer box label and the affected items to WhatsApp: +91 99993 19515 or email support@mithaasnmore.com.
- Mention your unique Order ID (e.g. MM-7K9A-3M2Q).
- Our kitchen support team will review your photos and respond within 2 to 4 business hours.
4. Refund & Replacement Processing
- Because all orders are fulfilled via Cash on Delivery, no money is collected in advance. If an issue is reported and verified upon arrival, we arrange an immediate free replacement delivery or instant resolution.
- For verified returns or compensations after delivery, refunds are transferred via direct UPI transfer or NEFT upon verification within 24–48 hours.